Terms & Conditions

Sadaa is operated by Sadaa Digital Platform for Retail Trade, a company registered in Qatar under Commercial Registration 246129 (Sadaa, we or us). Qatar is our country of domicile.

By creating an account or using Sadaa (the Platform), you agree to these terms. If you do not agree, do not use the Platform. If you use Sadaa for a company, you accept these terms on its behalf and confirm you are authorized to do so.

These terms are published in Arabic and English. If the two versions differ, the Arabic version prevails.

You must be at least 18 years old and legally able to enter into binding contracts. We do not knowingly let anyone under 18 register.

You may not use Sadaa if you, or the business you represent, are subject to sanctions that apply to Sadaa or our payment provider, including those administered by the US Office of Foreign Assets Control (OFAC), or are located in a country under such sanctions.

Give accurate, current information when you register and keep it up to date. Creators are responsible for the accuracy of their reported stats, portfolio and pricing. Brands are responsible for the accuracy of their campaign briefs, budgets and business identity.

Keep your password private. You are responsible for all activity under your account. If you think someone else has used it, tell us straight away at hello@sadaa.online.

One person or business per account. Do not sell, transfer or share an account.

Brands verify their company by submitting a Commercial Registration (CR) number, legal name, registered address and a copy of the CR document. The Sadaa team reviews each submission by hand.

Until a brand is approved, we may limit what it can do on the Platform, such as posting campaigns, messaging creators or paying for deals. A brand whose submission is rejected can correct its details and submit again. Approval means only that the documents we saw matched the details given. It is not an endorsement of the brand.

Sadaa is a marketplace. We help brands find creators, record what they agree and handle the payment between them. Each collaboration is an agreement between the brand and the creator. Sadaa is not a party to it, does not employ creators and does not act as an agent for either side.

We do not guarantee the outcome of a collaboration, the reach or results of any content, or that a party will deliver or pay. Each party decides for itself whether a collaboration is right for it.

Creator figures on Sadaa come from creators themselves, from platform APIs or from public posts. We label where each figure comes from and whether it is an estimate. AI creator matches are produced by software and can be wrong. Treat both as a starting point, not a promise.

Deal terms (scope, deliverables, platform, price, deadline and usage rights) are agreed between the brand and the creator in advance and recorded on the Platform. Both parties agree to negotiate in good faith through the Platform. What is recorded on Sadaa is the agreement, so do not rely on anything agreed elsewhere unless it is recorded here too.

A brand can close a campaign at any time. Closing stops new applications only: conversations and deals already open carry on until they finish. A brand can also finish a campaign, which declines applications still waiting and withdraws open counter-offers. Deals already accepted continue.

If an application is accepted after the campaign deadline, the brand sets a deliver-by date, and that date applies to the deal.

A campaign can be a barter deal. A barter deal has no payment: the creator makes the content, and the brand gives the creator what the campaign says they receive, such as a meal or a product. Sadaa does not hold, handle or guarantee that reward, takes no fee on it, and pays nothing out for it. The brand must give the creator the reward it listed. If it does not, the creator can report it from Messages, and we may take action on the brand’s account under these terms. Barter deals follow the same plan rules and approval steps as paid campaigns.

Brands subscribe to one of the available plans. Every campaign carries a Sadaa platform fee of 15%, with the remaining 85% divided equally among its creators. There is no brand cashback or platform credit:

Sadaa bears payment processing expenses from its share, including gateway fees above 2% of the campaign amount.

Your plan is charged at checkout. Monthly and annual plans renew within the recurring authorization you approve until you cancel renewal from billing. Existing one-time annual purchases retain their original non-renewing terms. Annual billing charges ten months for twelve months of access. Scale’s early offer costs QAR 749 per month with monthly renewal, or QAR 7,490 per year with annual renewal. Cancellation preserves access through the end of the paid period. New subscriptions do not include a free month.

A plan change charges the full new price and starts a fresh period only after payment is confirmed, then we request cancellation of the previous renewal. Unused time is not refunded or credited; a failed payment leaves the existing plan unchanged. Restoring a cancelled renewal requires fresh SkipCash card authorization with a future start date. Existing access continues to the new schedule at the next Qatar midnight, with no subscription charge on the authorization day.

All prices are in Qatari riyals (QAR). If we change plan prices or the platform fee, we will tell you before the change applies to you. Deals already agreed keep the fee that applied when they were agreed.

Each party is responsible for its own taxes on the amounts it pays or receives.

For paid campaigns, when a brand confirms a deal, it pays the full deal amount through the Platform. Sadaa holds the funds and releases nothing to the creator until the creator delivers the content and the brand approves it.

After completion approval, earnings appear as pending until Sadaa confirms receipt of SkipCash’s bank settlement. Eligible earnings are paid manually from Sadaa’s bank account on the last calendar day of each month; earnings missing the cutoff roll to the next month. This phase supports Qatar-based creators with Qatar bank IBANs.

Card payments are processed by our payment provider, SkipCash. Sadaa does not receive or store your full card number, and your card issuer’s terms also apply to the payment. Keep a copy of your transaction records and of these terms.

Until payments are switched on for your account, deals are recorded on Sadaa but not paid through it.

• Campaign cancellation is not available in this phase of the application.
• Monthly subscriptions: you may cancel renewal at any time from billing. Once cancellation is confirmed, no further renewal payments will be scheduled. You retain all features of your purchased plan until the end of the paid monthly period. Cancellation does not issue a refund.
• Annual subscriptions: you may cancel renewal at any time from billing. Once confirmed, cancellation stops future renewal charges. All features remain available until the end of the paid annual period, without a refund. Existing one-time annual purchases end automatically and do not acquire renewal charges.
• Subscription payments are non-refundable for cancellation or unused time, including full and partial refunds, except where applicable law requires otherwise.
• Refunds go back to the original payment method only. How long they take to appear depends on your card issuer or bank.

Dispute management is not available in this phase of the application.

Creators keep ownership of their content unless a written agreement transfers the rights.

Unless the deal terms say otherwise, content is posted on the creator’s own account for organic use only. Whitelisting, reposting or paid ad usage by the brand must be explicitly agreed and recorded in the deal.

You give Sadaa a non-exclusive, royalty-free licence to host, store and display the content and information you submit, only as needed to run the Platform and keep deal records. We will ask before using your content in Sadaa’s own marketing.

The Sadaa name, logo, website and app belong to Sadaa. Do not copy them, or use them to suggest a connection with us, without written permission.

Only submit content you have the right to submit. If you believe something on Sadaa infringes your rights, email us and we will review it.

Both parties may rate each other after a deal is completed. Ratings must be honest and based on the actual collaboration. Sadaa may remove ratings that are abusive, false or submitted in bad faith.

You may not use Sadaa to:

• harass, threaten or abuse anyone
• submit false or misleading information, including inflated followers or engagement, or run fake accounts
• impersonate another person or business
• post or request content that is illegal in Qatar or in the country where it will be published, or that is objectionable or inappropriate
• run scams, or ask for payment or personal financial details outside the Platform
• scrape, copy or harvest data from Sadaa, or access it with bots
• interfere with the Platform’s security, or try to reach data or accounts that are not yours
• break any applicable law, including advertising disclosure rules

Sadaa has zero tolerance for abusive behaviour, harassment, scams and objectionable or inappropriate content. We may remove such content, suspend or close any account involved, and report unlawful activity to the relevant authorities. To report a user or a conversation, use Report in the conversation menu in the app, or email hello@sadaa.online. Our admin team reviews every report.

Taking collaborations off the Platform to avoid fees or to evade the recorded terms is prohibited. When a brand and a creator meet through Sadaa, the collaborations that come from that contact are agreed and paid through Sadaa.

To protect both sides, Sadaa hides phone numbers in messages, applications, offers and campaign briefs. A chat message that contains a phone number is hidden from the other party in full. Sadaa keeps the original so our team can review safety, fraud and dispute cases.

Deals agreed or paid outside Sadaa are not covered by Sadaa’s payment protection or dispute process.

You can stop using Sadaa at any time. To close your account, email hello@sadaa.online.

We may suspend or close an account that breaks these terms, gives false information, puts other users at risk or engages in fraud. Where it is safe and lawful to do so, we will tell you why.

Closing an account does not cancel deals already in progress. Funds held for them are released or refunded under the payment, refund and dispute sections above. Terms that by their nature outlast an account, such as fees owed, usage rights already granted, disputes and liability, continue to apply.

Sadaa is a facilitator and is not a party to the agreements made between creators and brands. We provide the Platform as it is and as available, and we do not promise it will be uninterrupted or error-free.

To the extent the law allows, Sadaa is not liable for the outcome of a collaboration, the quality of delivered content, the failure of a party to pay or deliver, or any indirect loss such as lost profit, revenue or reputation.

To the extent the law allows, Sadaa’s total liability to you for any claim is limited to the fees Sadaa received from you in the 12 months before the claim. For a creator, that means the platform fees taken from their payouts.

Nothing in these terms limits liability for fraud, gross negligence or anything else the law does not allow to be limited.

You agree to compensate Sadaa for losses and reasonable costs caused by your breach of these terms or of the law, including claims by the other party to your deal.

Sadaa may update these terms from time to time. We will tell you about material changes through the Platform or by email before they take effect. Continuing to use Sadaa after a change takes effect means you accept the updated terms. If you do not agree, you can close your account. Deals already agreed continue under the terms that applied when they were agreed.

These terms, and any dispute or claim arising out of or in connection with them or the Platform, are governed by the laws of the State of Qatar. The courts of the State of Qatar have exclusive jurisdiction.

Before going to court, contact us so we can try to resolve the matter informally.

These terms, the Privacy Policy and the deal terms recorded on Sadaa are the whole agreement between you and Sadaa about the Platform. If any part of these terms is found unenforceable, the rest stays in effect. If we do not enforce a right straight away, we have not given it up. You may not transfer your rights under these terms without our written consent. We may transfer ours if Sadaa is merged, sold or reorganised.

We are not responsible for delays or failures caused by events outside our reasonable control.

Questions about these terms: email hello@sadaa.online. Sadaa Digital Platform for Retail Trade, CR 246129, Doha, Qatar.